If you need to add an existing user to an account or invite them to Blackbird, please do the following:

  • Visit https://cloud.blackbird.video
  • Log in using your account manager credentials
  • From the list of available accounts on the landing page
  • Click the cog icon on the right hand side of the page and select "Users" from the drop down menu (Note: the same process can be used to remove an account manager by selecting "Managers")

  • Select "Users with access" or if the user to be removed is someone who has not yet completed their sign up process select "Invited users"
  • Next to the user to be removed there is a red cross icon, press this to remove the user

  • You will then be asked to confirm removal of the user from the account.

If you have any issues, please contact Blackbird support (support@blackbird.video)