By looking at the queue of items with status waiting "to ingest" on the ingest machine, and seeing where the one you want is positioned (higher items will ingest first).  Particular items can be given a higher numerical priority, which will make them get done earlier. 

To give an item a higher priority, follow the below instructions:

1. Go to your ingest queue and find the item you are looking for

2. Select your item and select the "More actions" drop down menu.

3. Select the "Raise priority by 10" option until it is a the highest number in the queue

This will make that particular item the first in line to be ingested.

Ingest proceeds at very approximately real time, (ie one hour of material per hour), per processor on the ingest machine (Quad-core machine will do 4 ingests at once, each at about real time speed).

If your reel isn't sitting on an ingest machine in "to ingest" status, it's not going to turn up unless something else changes. Perhaps it hasn't been actually found by a watch folder, or has been rejected because of missing tracks, etc.

If you still have any questions about this or your item does not have the "To ingest" status, click the "New Support Ticket" option at the top of this page and one of our Support staff will contact you and assist you with it.

If you're still having trouble please contact us at and one of our Support staff will then contact you with suggestions on how to resolve this issue.