To add a Blackbird user onto your account, you need to be an account manager. 

Follow the below steps in order to add a new user:

1. Log into Blackbird at

2. Click on your account name

3. Go to the "Users" tab from the left

4. Click on "Add users to Account"

5. Enter the email address of the new user and press enter (If they're an existing user you can add the username)

6. From the "Role" column, select the role of the user (For example Editor or Logger)

7. Click the "Add User to account" button

The user will then receive an email which will allow them to create their login credentials, they will then be able to access the account.

If you're still having trouble please contact us at and one of our Support staff will then contact you with suggestions on how to resolve this issue.